As an important asset of Fosun Travel, the Club Med (Mediterranean Club), which just announced the establishment of its first ski school in China last month, is caught in a storm of suspected large-scale food poisoning. On February 10, a number of consumers reported to the Beijing Business Daily that more than 100 tourists in the Yabuli Club Med Resort in Heilongjiang had symptoms of food poisoning such as diarrhea, abdominal pain, vomiting and fever, but the resort has not given this to the resort. Any qualitative response, no compensation conditions, some patients with serious illness can only go to the local hospital for treatment. On the same day, Club Med Greater China issued a statement saying that on February 9th, Club Med Yabuli resort guests said that they were suspected of being unwell after eating in the cafeteria. Six guests had been to the resort medical room during the discomfort period, and the company would ensure Identify the cause of the incident as soon as possible and give the customer a response.
“Our family of four includes an old man and two children. It was originally planned to stay for three nights at the Yabuli Club Med Resort at a price of several thousand yuan a night and leave on February 10. However, from 2 Since the 8th of the month, we have noticed some physical discomfort. On February 9th, more than 30 families and more than 50 consumers in the resort experienced symptoms of suspected food poisoning. On the morning of February 10, a similar situation occurred. The number of consumers has increased to more than 120 people,” Ms. Mao told the Beijing Business Daily reporter. “Because other consumers are relatively sick, the hotel has said that it has to wait for the results of the CDC’s inspection, so some people can only leave themselves. Shop for medical treatment."
Some consumers said that the local CDC and the relevant person in charge of the Yabuli Management Committee said that they are currently asking the hotel to do the registration work while helping the patients, but it is still not confirmed whether this is a collective poisoning incident. It can take at least 5-6 days to test the assay time. According to other consumers, the hotel has promised to propose a compensation plan and formally apologize.
In the Club Med Greater China statement, the management of the group attached great importance to this incident. The resort reported the local food and drug supervision department at the first time after the accident and simultaneously launched the self-inspection detection mechanism. Currently, it is waiting for food. The results of the formal inspection report of the Drug Administration and close communication and cooperation with relevant departments. In addition, while apologizing to consumers, the statement also stressed that when there is more information on the matter, the guests and the public will be informed in time.
“This is an international travel and holiday brand that is well-known internationally and has always been known for its strict management. This rare and suspected large-scale food poisoning food is really shocking.” Senior tourism expert Wang Xingbin bluntly said that winter food poisoning The probability is relatively small, and during this period, such events occurred in Club Med Resort, which is likely to raise concerns about its management. He further analyzed that consumers collectively experience physical discomfort, which needs to be highly valued by regulators and enterprises.
In Wang Xingbin's view, in a one-price resort, catering is mostly buffet food. Once food hygiene and safety issues arise, it is generally not only related to a certain dish, but in the case of food procurement, transportation, processing and other aspects, there is a need for omissions. Professional agencies are involved in the investigation. “As an international travel and holiday brand with high consumption standards, the most important business principle of Club Med after entering the Chinese market is to maintain the same standards of operation at home and abroad, and not to be inferior.” He also suggested that according to industry practice, After the guest is unwell, the resort operator should, in addition to properly disposing of the consumer concerned and appeasing other customers, should also pay the customer's medical expenses when necessary.
(Article source: Beijing Business Daily)