Mercedes-Benz female car owner cries for rights

A video of the "Mercedes-Benz car owner crying to defend rights" on the Internet recently quickly became the focus of public opinion. At one time, the service and product quality of Mercedes-Benz cars were also pushed to the forefront. On the 13th, Beijing Mercedes-Benz Sales & Service Co., Ltd. issued a statement on Weibo, saying that it apologized for the customer's experience no matter what, which deviated from the guidelines that Mercedes-Benz insisted.

Headline
    Recently, a woman from Xi'an, Shaanxi Province, bought 660,000 yuan to buy a new Mercedes-Benz, but the car has not leaked out and found the engine leaking oil. Since then, the car has been in the store. Within 15 days, after many consultations, the store's solution changed from a refund and a change of car to a free engine change. The woman did not accept it and sat on the roof of the store to say that there was a clear-cut video of rights protection. Caused a hot discussion on the Internet. ...[full text]
Event review
660,000 new Mercedes-Benz did not have a 4S shop, that is, the oil spill shop only agreed to replace the engine. Mercedes-Benz quality and service questioned

On April 11th, a video of a Xi'an woman defending her rights at the Mercedes 4S store was uploaded on the Internet. In the video, a woman sits on the hood of a red Mercedes and presents her “grievances” to the surrounding consumers and the sales consultants in the store – the woman spent $660,000 in the Xi'an Lixing Benz 4S store. A Mercedes-Benz, but the car has not yet opened the store door, there is a situation of engine oil leakage. After repeated negotiations, the Mercedes-Benz 4S shop actually gave a "replacement engine" solution. ...[Details]

latest progress
Authentic rights Mercedes-Benz female car owners refused to accept 4S shop apologize: avoiding heavy weight

On the afternoon of April 13, Mercedes-Benz female car owner Wang Qian (pseudonym) met with the relevant person in charge of Xi'an Lixing. During the consultation process, Wang Qian said that Xi'an Lizhixing had the suspicion of using the national three guarantees to evade responsibility. During the process of purchasing the vehicle, she was asked to pay the individual a “Mercedes financial service fee” without knowing it, totaling more than 15,200. Yuan, "This is cheating." At the consultation site, the investigation team stated that all the questions reflected by Wang Qian will be answered after the investigation is over. ...[Details]

Mercedes-Benz apologizes for "Xi'an female car owner's rights": investigation has been launched

On April 13, 2019, Beijing Mercedes-Benz Sales & Service Co., Ltd. issued a statement on the "Mercedes-Benz female car owner cried to defend rights", saying that a working group had been sent to Xi'an to investigate. ...[Details]

Mercedes-Benz official response to the "woman sitting on the hood to cry against rights" incident! The owner of the car raised 8 points!

Mercedes-Benz female car owners crying to defend rights and continue to ferment. In the face of the appeal of female car owners, 4S stores have repeatedly shoved, making people chilling. Let go of Sven, and humiliate, why is it so difficult for honest people to defend their rights? Business attitude is arrogant, is there any store suspected of being a bully? Establishing a brand of thousands of Japanese power, self-damage image. Advise the business, ignore the consumer, and ultimately hurt yourself. The results of the incident are still subject to investigation by the regulatory authorities, but one must be clear that protecting legitimate rights and interests from infringement requires consumers to continuously enhance their awareness of rights protection, and it is inseparable from the effective supervision of the regulatory authorities. ...[Details]

660,000 buy Mercedes-Benz did not open the oil spill: 4S shop said to reach an agreement The owner denied! Xi'an set up a joint investigation and investigation

At present, the Xi'an Market Supervision Administration has established a joint investigation team composed of industry and commerce, quality supervision and price departments, and is investigating whether there are quality problems in the sales rights of vehicles. The Mercedes-Benz sedan involved has been sealed and the agency will commission a qualified testing agency to test the vehicle. ...[Details]

Xi'an

In the early morning of April 13, in response to the "Ming-Benz car owners crying to defend rights", the news was learned from the high-tech branch of the Xi'an Municipal Market Supervision Bureau that the Mercedes-Benz car involved in the case has been sealed, and the bureau will entrust a qualified testing agency to carry out the vehicle. Detection. ...[Details]

The female master climbed the Mercedes-Benz and cried that the rights can only be "big troubles"?

Recently, a group of videos were hot on the Internet. A woman sat cross-legged on the hood of a Mercedes-Benz, and excitedly cried out to the 4S shop staff about the bad experience of buying a car. The woman claimed to be a graduate student, the first payment of 200,000 Mercedes-Benz cars, has not opened a 4S shop, the engine is leaking oil, after many communication, the 4S shop only agreed to replace the engine, can not change the car, return the car, has been Being perfunctory, so I got the "big trouble 4S shop". This matter quickly triggered a hot discussion on the Internet. ...[Details]

Xi'an Mercedes-Benz female car owner behind the "big trouble" 4S shop: oil spilled Mercedes-Benz, lawsuit-ridden Xi'an Lixing

The oil leakage of the Xi'an Mercedes-Benz engine is not an isolated case. The reporter found that Xi'an Star Automobile Co., Ltd., the brother company of Xi'an Lizhixing, is located in the Mercedes 4S shop in the northern suburbs. In 2015, a car owner purchased an A200 Mercedes-Benz vehicle with a price of 278,000 yuan. In the process, the engine broke and the oil leaked, and then the owner and the 4S shop could not agree on the responsibility for replacing the engine. After the court decision, Xi'an Star Company paid the owner the price of the replacement engine and the repair fee of 141,000 yuan. ...[Details]

I never thought that the beauty master 660,000 bought a Mercedes-Benz car was forced to do this... regulatory intervention

The reporter learned from the High-tech Sub-bureau of the Xi'an Municipal Market Supervision Bureau that on the afternoon of the 11th, the industry and commerce of the district had contacted the owner of the vehicle, and confirmed that the owner purchased an imported Mercedes-Benz CLS300 sports sedan on March 27, and the bare-bones price was 580,000. More, the total amount of loan handling fees and other expenses is about 660,000. The process of discovering the fault was to drive back to the home in Qujiang from the 4S shop on the day of the pick-up. After driving for a total of 10 kilometers, the engine oil fault light of the car dashboard was lit. At present, the Xi'an Municipal Market Supervision Bureau has set up a joint investigation team composed of industry and commerce, quality supervision and price departments, and is investigating whether the vehicle has quality problems before it is sold. ...[Details]

Mercedes-Benz special team went to Xi'an to investigate the engine oil spill dispute. Why is the 4S shop involved frequently?

According to Shaanxi News Report, Xi'an Market Supervision Administration has also established a joint investigation team composed of industry and commerce, quality supervision and price departments, and is investigating whether there are quality problems before the sale of vehicles. The Mercedes-Benz sedan involved has also been sealed, and the bureau will entrust a qualified testing agency to inspect the vehicle and conduct a fair treatment based on the test results. ...[Details]

Media comment
Mercedes-Benz female car owners incident: the store bully is still there is no fear?

Uncle Island recently heard that the result of reasoning is that no one is taking care of it, it is better to make a nap. What happened? A female graduate student in Xi'an bought more than 600,000 yuan to buy a Mercedes. The car has not yet opened a 4S shop, and the engine leaks oil. Negotiation? Well, let your graduate students put on facts and reason, my 4S shop sees you bullying, and you are pressing hard. From the promise of returning money, to changing the car, and then to compensation, and finally turned into an engine. It can be said that the solution is more and more inclined to 4S stores, which is increasingly disadvantageous for car owners. ...[Details]

People's micro-evaluation: Mercedes-Benz owners are leaking oil rights. Is it so difficult to negotiate a fair?

Another case of suspected shop bullying! Throw away the Sven, and humiliate and complain, how difficult it is for ordinary people to defend their rights. The arrogance and shirking of the shop involved, not only the corporate signboard, but also the city brand. Re-emphasizing the image of the city, but also can not afford the loss of similar events. The regulatory authorities have stepped in, and at the same time as the truth is restored, it is more important to be impartial. ...[Details]

Xinhuanet commented on the Mercedes-Benz oil spill: the oil leaked, and the conscience was also "leaked"!

Patience communication is not taken seriously, can you get rid of Sven to get justice? "According to the trouble" should not be the normal state of society, and honesty and honesty should not be bullied. The attitude of the shop involved not only smashed his own brand, but also “leaked” his conscience! ...[Details]

Related reports
Mercedes-Benz official apologizes! The female graduate student's new car oil spill was "three bags"

Opening a BMW to ride a Mercedes-Benz is a good yearning for the Chinese people. But now, the latest buzzword about Mercedes-Benz has become: "Buy Mercedes-Benz, if you don't go out, you will talk about the three packs?"...[Details]

Mercedes-Benz issued an official statement: Has sent a special working group to Xi'an to communicate directly with customers as soon as possible

The public opinion brought by this video continued to ferment. On April 13, Mercedes-Benz responded in the official microblog release statement, stating that it had sent a special working group to Xi'an, and will make an appointment with customers as soon as possible to communicate directly, and strive to be reasonable. On the basis of a multi-satisfaction solution. ...[Details]

Sitting on the Mercedes-Benz crying really happened.

Recently, a woman from Xi'an, Shaanxi Province, bought 660,000 yuan to buy a new Mercedes-Benz, but the car has not leaked out and found the engine leaking oil. Since then, the car has been in the store. Within 15 days, after many consultations, the store's solution changed from a refund and a change of car to a free engine change. The woman did not accept it and sat on the roof of the store to say that there was a clear-cut video of rights protection. Caused a hot discussion on the Internet. ...[Details]

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The original chairman of Sunflower Pharmaceuticals was arrested for intentional homicide

On April 9th, some media learned from several authoritative sources that the listed company, the former chairman of Heilongjiang Sunflower Pharmaceutical Group Co., Ltd. Guan Yanbin was suspected of intentional murder and was arrested by the People's Procuratorate of Hulu District of Daqing City. The public security organ requested the arrest time to be 1 Month 29th. The case is still under investigation. ...[Details]

Visual China's copyright vortex

On April 11th, the "copy of the black hole picture belongs to the visual China" was aroused. In addition to the black hole picture, even the use of the five-star red flag and the national emblem picture should be visually authorized by China. In response to the dissemination of illegal and harmful information on the visual Chinese website, the Tianjin Internet Information Office interviewed the person in charge of the website in accordance with the law, and ordered the website to immediately stop the violation of laws and regulations and thoroughly rectify it. ...[Details]